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If your network status indicates email support, but you still cannot send or receive email, continue troubleshooting. If the "G" or "EDGE" is not uppercase, this indicates that the devices are in range of an area with limited coverage.
Phone calls and texting will work, but data like web browsing and BES mail delivery will most likely not.
To make sure that you are in a place with a strong enough signal for Black Berry communication, click the .
You can change your Black Berry ID Username to any other email address that you control, as long as it's not already in-use as an existing Black Berry ID.
This allows you to keep using your existing Black Berry ID account and all of it's related services (for example, BBM contacts, app purchases, device backup files, etc.) while using a new email address as the Username.
Note: The Black Berry Enterprise Server (BES) service will be retired by January 1, 2015; see ARCHIVED: About the retired BES (Black Berry Enterprise Server).
As of January 1, 2013, no new BES accounts are being created.
If the date and time are incorrect, fix them, and then test to see if you can send or receive email.